Returns & Refund Policy

VEDDIE – Returns & Refunds Policy

Last updated: January 2026

At VEDDIE, our mission is to help every dog enjoy More Years Together.

We stand behind the quality, safety, and effectiveness of our supplements.

If something doesn’t feel right, we are here to support you.

A. 30-Day Money-Back Guarantee

If your dog does not show early signs of improved comfort, mobility, or ease of movement within 30 days of daily use, you may request:

  • A full refund, OR
  • A free replacement,

    whichever you prefer.

This guarantee applies to your first purchase of any VEDDIE supplement (1 unit per household).

Requirements

To process your request, we ask for:

  1. Your order number
  2. A brief description of your dog’s experience (helps our vet team improve)
  3. Photo of the product you received (for safety verification)

You do NOT need to return the product.

B. Damaged, defective, or incorrect items

If your order arrives damaged, leaking, or not as described:

  • Contact us within 7 days of delivery
  • Attach a photo of the issue
  • We will immediately send a replacement at no cost

C. Change of mind (unused products only)

If you change your mind and wish to return an unused, sealed product:

  • Return shipping costs are covered by the customer
  • Refund is issued once the item is received and inspected
  • Must request within 14 days (EU consumer right)

D. Non-eligible refunds

Refunds cannot be issued in the following cases:

  • Products purchased from third-party retailers
  • Products returned after 30 days of delivery (except defects)
  • Empty containers or products used beyond 30-day window (except under Guarantee rules)

E. How to request a refund or replacement

Email us at info@veddiehealth.com with:

  • Full name
  • Order number
  • Reason for request
  • Photo of product (optional but helpful)

📩 We respond within 24–48 business hours.

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