Frequently asked questions
The product & how to use it
What is VEDDIE Joint & Mobility?
A powdered complementary feed for adult dogs, designed for daily joint and mobility support. Developed together with veterinary nutritionist Dr Ariadni Gkirkiza, it combines 11 active ingredients.
Which dogs is it suitable for?
It is designed for adult dogs over 1 year old, providing daily nutritional support for joint health and mobility. It can be used as part of everyday joint care and when a dog needs additional support. It has not been developed or evaluated for use in puppies or cats.
Is it a medicine?
No. It is a complementary feed designed for daily, long-term use. It is not intended to treat or prevent disease and does not replace veterinary treatment.
Which size should I choose?
The right size depends on your dog’s weight. For example, a 90 g jar lasts approximately 45 days for a 10 kg dog. You can find the daily serving and jar duration for each weight range on the product page.
How do I give it to my dog?
Mix the daily serving into your dog’s meal. For dry food, add a little water first to help the powder mix in.
We recommend starting with half the daily serving and gradually increasing to the full amount over 3–5 days. You can divide the daily serving between two meals.
When might I notice a difference?
Every dog is different, and their response may vary. We recommend reviewing your dog’s progress after 6 weeks of daily use. Look at their interest in movement and play, their willingness to go for walks, and how easily they get up after resting.
Safety & quality
Is it suitable for daily, long-term use?
Yes. It is designed for daily, long-term use in adult dogs over 1 year old, at the recommended serving for their body weight.
Can my dog take it alongside medication?
If your dog takes medication, speak to your vet before introducing VEDDIE. For questions about the product, formula or ingredients, you or your vet can contact Dr Ariadni Gkirkiza through the Ask our vet form.
My dog has allergies. Can they take it?
The formula contains animal-derived ingredients: glucosamine from crustaceans, green-lipped mussel, chondroitin from fish, and hydrolysed collagen from chicken cartilage.
Hydrolysis reduces the allergenic potential of the collagen proteins, but does not completely rule out a reaction. If your dog has a known allergy to any of these sources, speak to your vet before use.
The full composition is available on the product page. You or your vet can also contact our veterinary nutritionist through the Ask our vet form.
Does it contain artificial colours or preservatives?
No. The formula contains no artificial colours or artificial preservatives.
How is quality checked?
VEDDIE Joint & Mobility is manufactured in the EU in accordance with GMP and HACCP standards. Each batch is supported by a finished-product Certificate of Analysis (CoA), including microbiological testing, and certificates for the raw materials.
Samples are also sent to an independent laboratory at scheduled intervals for additional quality checks. To request the CoA for your batch, email info@veddiehealth.com.
VEDDIE Care Plan
How does the VEDDIE Care Plan subscription work?
Choose a jar size and delivery frequency based on your dog’s weight, and your next jar is sent automatically. Every order includes 10% off the 90 g jar or 15% off the 180 g jar, plus free shipping.
When will I be charged?
Your first payment is taken at checkout. After that, you are charged automatically at each renewal, a few days before your jar is expected to run out, allowing time for delivery.
Your exact renewal schedule is shown on the product page, at checkout and in the subscription management section of your account. You receive an email reminder before each renewal.
Can I change the frequency or reschedule a delivery?
Yes. Open the subscription management section in your account to change the frequency, move the next delivery date or skip a delivery.
Can I pause or cancel my subscription?
Yes. You can pause or cancel at any time through your account, with no cancellation fee.
Cancellation applies to future orders. If an order has already been charged, please refer to our Returns Policy.
Shipping & payment
Where do you ship?
We currently ship within Greece only. If you live elsewhere, email us at info@veddiehealth.com and tell us your country. Customer demand helps us decide which markets to launch in next.
How much does shipping cost?
Shipping is free for all VEDDIE Care Plan orders and for one-time orders of €50 or more after discounts.
For one-time orders below €50 after discounts, shipping costs €3.90 throughout Greece.
How long does delivery take?
Orders are shipped via ACS Courier’s Express service. The estimates below include order processing, warehouse preparation and delivery by ACS Courier.
| Delivery area | Estimated time |
|---|---|
| Athens | 2–3 business days |
| Rest of Attica | 2–4 business days |
| Mainland Greece | 2–4 business days |
| Greek islands | 2–5 business days |
| Remote areas | 2–7 business days |
*Delivery times are estimates and may be affected by exceptional circumstances, periods of increased shipping volume, public holidays, strikes, adverse weather conditions, or other factors beyond the control of VEDDIE and the courier company.
How can I track my order?
Once your order leaves the warehouse, you receive an email with your ACS tracking number.
How can I pay?
We accept debit and credit cards, Apple Pay and Google Pay. Cash on delivery is not available.
Returns & order cancellation
What if VEDDIE does not suit my dog?
If VEDDIE does not suit your dog on your first purchase, contact us within 30 days of delivery. We’ll help with simple introduction tips and, if it still isn’t right for them, arrange a replacement or refund.
This applies to one jar per household. See our Returns Policy for the full terms.
Can I return it if I change my mind?
Yes. You have a legal right to withdraw from your purchase within 14 calendar days of receiving it, without giving a reason, provided the jar remains sealed.
For instructions, see Section C of our Returns Policy.
Can I cancel my order?
Yes, provided it has not yet been handed over to the courier. See Section D of our Returns Policy for instructions.
Wholesale partnerships
Do you offer B2B / wholesale orders?
Yes. We work with pet shops and online stores. For our wholesale price list and partnership terms, email b2b@veddiehealth.com.
Still have a question?
Dr Ariadni Gkirkiza personally answers questions about the formula, daily serving and how to use the product.
For anything else, email info@veddiehealth.com.