Terms of service

VEDDIE – Terms of Use and Sale

These Terms of Use and Sale (the “Terms”) constitute a legally binding agreement between you and VEDDIE MORE YEARS TOGETHER SINGLE-MEMBER P.C. (“VEDDIE”, “we” or “the company”).

They govern access to and use of the VEDDIE online store, one-off purchases and recurring subscription orders (together, the “Services”).

By accessing the Services or placing an order, you confirm that you have read and accepted these Terms. No term excludes or limits mandatory rights granted to you by applicable consumer protection legislation.

1. Scope and related policies

These Terms should be read together with our Privacy Policy, Cookies Policy, Shipping Policy and Returns Policy, each of which is incorporated by reference where relevant.

Specific terms presented for a product, subscription programme or promotion form part of the agreement for the specific transaction. If a specific term conflicts with these general Terms, the specific term applies only to the relevant product, programme or promotion. Mandatory consumer protection legislation always prevails.

2. Eligibility to order and sales territory

You may place an order only if you are at least 18 years old and have the legal capacity to enter into a binding contract. If you place an order for another person, you confirm that you have the relevant authorisation and that the recipient accepts the corresponding product and delivery terms.

At launch, the online store accepts orders for delivery within Greece only. The products offered through the online store are intended for personal and household use and not for unauthorised resale or commercial distribution.

3. Website and product information

We use reasonable care to ensure that product descriptions, images, prices, availability and other product information are accurate and up to date. Product images are indicative. Colours may appear differently depending on the screen or device you use, while packaging may vary between batches or due to legal updates.

We may correct typographical, technical or pricing errors and update the content of the website. If a material error affects an order that has already been placed, we will contact you and offer an appropriate solution, including cancellation and a full refund where the order cannot be fulfilled as agreed.

4. Nature of the product, instructions and precautions

VEDDIE products are complementary feedingstuffs for adult dogs. They are not medicinal products, do not replace veterinary diagnosis or treatment and are not intended to treat or prevent disease. Results may vary depending on the dog's health, age, diet, activity and consistent use.

You must follow the label instructions, including the recommended daily amount and the following precautions:

• Store the product in a cool, dry place, away from direct sunlight and out of the reach of children.
• Reseal the packaging after opening and use the product within 12 weeks.
• Do not exceed the recommended daily amount.
• Consult a veterinarian, in particular for pregnant or lactating animals, dogs with kidney or liver disease, dogs receiving medication or where there is any concern about their health.
• Discontinue use and seek veterinary advice in the event of an adverse or unexpected reaction.
• The product is intended exclusively for dogs and must not be consumed by humans.
  

The information provided on the website is educational in nature and does not constitute veterinary or medical advice. In an emergency or when your dog is unwell, contact a veterinarian immediately.

5. Customer details

You are responsible for providing complete and accurate contact, billing and delivery information when placing an order.

6. Orders and conclusion of the contract

Before placing the order, you can review and correct the products, quantities, delivery details, price, discounts and shipping charges shown at checkout. By activating the final purchase button, you place an order with an obligation to pay.

Payment is charged immediately upon completion of checkout. The purchase contract is concluded when we send you the order confirmation after successful payment. An automated acknowledgement of receipt that does not confirm successful payment or acceptance does not by itself create a contract.

We may reject or cancel an order for reasonable grounds, such as lack of stock, inability to deliver, an obvious pricing or technical error, suspected fraud or abuse, breach of these Terms or quantities inconsistent with normal consumer use. If payment has already been collected for an order that we cannot accept, we will refund it without undue delay.

7. Prices, VAT and payment

All prices are shown in euros and include applicable VAT. Any shipping charge and the final amount payable are shown before checkout is completed. For one-time orders, shipping is free above the threshold set out in the Shipping Policy; otherwise the displayed shipping charge applies.

Available payment methods may include the supported cards and digital wallets shown at checkout. Payments are processed by authorised payment providers. VEDDIE neither stores nor has access to your full card number or security code.

Price changes do not affect a one-off order that has already been accepted. Changes affecting future subscription charges are governed by Section 8.

8. Product subscriptions

A product subscription creates recurring orders with automatic charging. The options in the “Estimated Delivery” section indicate approximate intervals and are not guaranteed delivery dates. Renewal and charging take place on a shorter cycle to allow time for shipping. The actual renewal and billing cycle is stated below the selected option and in the table below.

Each recurring order is prepared and delivered in accordance with the Shipping Policy.

• The product, the actual renewal and billing cycle, the subscription discount, the recurring total amount, the shipping charge and the date of the next scheduled charge are shown before the subscription is confirmed.
• By starting a subscription, you authorise the automatic charging of the selected payment method on each scheduled billing date. Once the scheduled charge is completed, a new order is created.
• There is no minimum number of recurring orders. You may change, pause or cancel the subscription at any time before the next scheduled charge, through the available subscription management option.
• The change or cancellation must be completed before the scheduled charge is processed. If the charge has already been completed and a new order has been created, the change applies to future recurring orders; cancellation of the new order is governed by the general cancellation terms and the Returns and Refunds Policy.
• Subscription orders are shipped free of charge for as long as the current free shipping policy for subscriptions remains in effect.
• If a recurring payment fails, we or the subscription provider may retry the charge, request an updated payment method, pause the subscription or cancel it after reasonable notice.

We may change a future subscription price, discount or other material subscription term. Where required, we will inform you a reasonable period of time before the change takes effect. You may cancel before the next affected charge. No change applies retroactively to an order that has already been accepted.

9. Promotions and discount codes

Promotions and discount codes may be subject to eligibility criteria, validity periods, product restrictions, first-purchase conditions, per-customer or per-household limits and other specific campaign terms. These specific terms are presented together with the relevant offer.

A promotional discount may be combined with a subscription discount or another offer only where this is expressly stated or technically permitted at checkout. Discounts have no cash value, cannot be exchanged for cash and cannot be transferred or misused. We may refuse or revoke a discount obtained through abuse, without affecting mandatory consumer rights.

10. Shipping and delivery

Orders are delivered within Greece using the shipping methods shown at checkout. Estimated delivery times, shipping charges, tracking, delivery area rules and procedures for delays or failed delivery are described in the Shipping Policy.

Estimated delivery times are not guaranteed dates and may be affected by circumstances beyond our reasonable control. Nothing in this section limits your legal rights if delivery is materially delayed or does not take place within the legal time limit.

11. Order cancellation, withdrawal, returns and refunds

Order cancellation, the legal right of withdrawal, returns, replacements and refunds are governed by the Returns Policy, which forms part of these Terms. The Policy also explains the conditions of VEDDIE's separate 30-Day Money-Back Guarantee.

Please note that the right of withdrawal does not apply to products delivered sealed which are not suitable for return due to health protection or hygiene reasons, if the seal has been removed after delivery.

Nothing in the Returns and Refunds Policy or in these Terms excludes or limits mandatory consumer rights, including the rights of withdrawal, delivery and the legal guarantee of conformity.

12. Legal guarantee and product conformity

Consumers enjoy the mandatory legal guarantee of conformity of goods and the remedies provided by Greek and EU consumer protection legislation. These rights apply independently of any commercial guarantee offered by VEDDIE and cannot be excluded by these Terms.

If a product is damaged, incorrect, defective or otherwise not in conformity with the contract, please contact us promptly, stating the order number and providing reasonable supporting evidence. The available remedy will be determined in accordance with the Returns Policy and mandatory legislation.

13. Reviews and user content

If you submit a review, photo, comment or other content, it must reflect your genuine experience and must not be unlawful, misleading or defamatory, discriminatory, abusive or offensive, constitute unsolicited promotional content or infringe the privacy of another person. We remind you not to post photos of identifiable third parties without their consent. Where a minor is depicted, the consent of the parent or of the person exercising parental responsibility/custody is required.

If you believe that specific user content is illegal, you can report it to us at info@veddiehealth.com, describing the content and the reason for the report. We will examine the request and inform you of our decision and the reasons for it.

You retain ownership of your content. By submitting it for publication, you grant VEDDIE a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, translate and adapt the content to the extent reasonably necessary for the operation of the reviews feature and the communication of authentic customer feedback. You may request deletion, subject to retention requirements for legal or security reasons.

We may review or remove content for the above reasons, but we do not remove a genuine review simply because it is negative. Labels such as “verified” are used only when the review platform has confirmed the relevant purchase or other stated criterion.

14. Intellectual property

The VEDDIE name, More Years Together, logos, product names, designs, photographs, texts, graphics, software and other content of the store belong to VEDDIE or are used under licence and are protected by intellectual property law. You may use the website only for personal, lawful purchases and information.

You may not reproduce, distribute, modify, sell, license, scrape or commercially exploit website content without prior written permission, unless expressly permitted by law.

15. Prohibited use

You may not use the Services to:

• violate applicable law or the rights of another person;
• submit false, fraudulent or misleading information;
• interfere with the security or operation of the website or with its use by another customer;
• introduce malicious code, attempt unauthorised access or circumvent technical controls;
•  impersonate another person, abuse promotions or place orders for unauthorised resale;
• collect personal data or use automated scraping tools without lawful permission.
  

16. Third-party services and links

The Services rely on third-party providers that support e-commerce hosting, payment processing, subscriptions, communications, customer reviews, order fulfilment and delivery. Certain third-party services may be governed by their own terms and privacy policies. This does not affect VEDDIE's obligations towards you under the contract or mandatory consumer protection legislation.

Links to independent third-party websites are provided for convenience. We do not control their content or practices and recommend that you review the relevant terms before using them.

17. Availability, security and errors

We aim to keep the online store secure and available, but we do not guarantee uninterrupted or error-free operation. We may carry out maintenance, suspend affected features, apply security measures or make reasonable changes to the Services. 

No online system is completely secure. You must use appropriate measures to protect your device and contact us if you identify a possible security issue.

18. Liability

No term excludes or limits liability that cannot lawfully be excluded, including liability arising from fraud, wilful misconduct, gross negligence, death or personal injury where applicable, as well as from mandatory consumer protection and product safety rules.

Subject to the preceding paragraph, VEDDIE is liable for loss or damage that is a foreseeable result of a breach of contract or failure to exercise reasonable care up to the amount paid for the relevant product. We are not liable for unforeseeable losses, business losses arising from a consumer purchase or results caused by use contrary to the product label or professional veterinary advice, to the extent permitted by law.

19. Events outside our reasonable control

We are not liable for delay or failure to perform caused by events beyond our reasonable control, such as extreme weather, transport disruption, strikes, acts of public authority, or widespread network or supply disruption. We will take reasonable steps to reduce the impact and to inform affected customers. Legal rights regarding prolonged delay or non-delivery remain unaffected.

20. Privacy and cookies

Personal data is processed as described in the Privacy Policy. Cookies and similar technologies are governed by the Cookies Policy and the choices available through the cookies preference mechanism. Marketing consent may be withdrawn at any time without affecting transactional communications required for active orders or subscriptions.

21. Changes to these Terms

We may update these Terms to reflect changes in legislation, products, technologies, partners or the operation of the store. The updated version and the revision date will be published on the website. A one-off order is governed by the Terms accepted at the time it was placed.

Material changes affecting an active subscription apply going forward. Where required, we will provide reasonable notice and the option to cancel before the next affected charge.

22. Suspension and termination

We may suspend or restrict access to the Services or any of their features where this is reasonably necessary to protect customers, investigate fraud or security issues, comply with the law or address a material breach of these Terms. We will act proportionately and, where appropriate, provide notice or an opportunity to resolve the issue.

Suspension or termination does not affect rights and obligations that have already arisen, including rights relating to payment, refunds, withdrawal, product conformity or privacy.

23. Governing law and dispute resolution

These Terms and the contracts concluded through the online store are governed by Greek law. This choice does not deprive the consumer of mandatory protections that would otherwise be afforded by applicable law. The competent courts are determined by mandatory procedural and consumer protection rules.

If you have a complaint, please contact us first so that we can try to resolve it. Consumers may also refer to the Consumer Ombudsman or another competent alternative dispute resolution body, where applicable.

24. Language

These Terms may be available in Greek and English. In the event of any discrepancy, the Greek version prevails, without limiting mandatory rights of a consumer who relied on another language version that we made available.

25. Contact

Questions, complaints and notices of cancellation or withdrawal may be sent to the following contact details:

VEDDIE MORE YEARS TOGETHER SINGLE MEMBER
PRIVATE COMPANY

11A Patriarchou Grigoriou Street, 145 62 Kifisia, Greece

Email: info@veddiehealth.com

Telephone: +30 6943629022

VAT number: 803082451 | G.E.MI. number: 188971101000

Last updated: 08 October 2026