Shipping policy

This Shipping Policy describes how orders placed through the VEDDIE online store are shipped and delivered.

1. Delivery areas

At present, VEDDIE ships throughout Greece, including:

• mainland Greece,
• Greek islands,
• remote and hard-to-reach areas.

We do not currently ship outside Greece.

2. Shipping method

Orders are shipped via ACS Courier.

Delivery is made to the address stated when completing the order. After the shipment has been collected by ACS, the customer may have the option of collection from a selected ACS Locker.

After the order is shipped, the customer receives the ACS tracking number, through which they can track the progress of their shipment.

The tracking service shows the status and progress of the shipment and does not include a live display of the driver's exact location. ACS provides an online tracking service using the tracking number.

3. Estimated delivery times

The times below are estimated and include:

• order processing,
• warehouse preparation,
• transportation by ACS Courier.

Delivery times are indicative and may be affected by exceptional circumstances, increased shipment volumes, public holidays, strikes, adverse weather conditions or other factors beyond the control of VEDDIE and the courier company.

4. Shipping costs

Shipping is free:

• for all subscription orders,
• for all one-off orders with a total value of €50 and above.

For one-off orders with a total product value of up to €49.99, after applying any discounts, the shipping cost is €3.90, regardless of the destination within Greece.

The final shipping cost is displayed before the order is completed.

5. Cash on delivery

Payment by cash on delivery is not available.

The available payment methods are shown when completing the order.

6. Subscription shipments

All recurring subscription orders are shipped free of charge.

The customer may change their shipping address or cancel their subscription before the next scheduled charge, using the subscription management link they receive by email or through their account on the online store.

Completion of the next charge creates a new order. After the order is created, the general order cancellation terms apply.

To request cancellation of an order, the customer must contact us as soon as possible at info@veddiehealth.com, stating their order number.

• If the order has not been shipped, the cancellation request may be examined and, if approved, the refund is made within the following business hours.
• If the order has already been shipped, cancellation is no longer possible and the Returns Policy applies.

7. Shipment tracking

After the order is shipped, the customer receives a notification with the ACS tracking number.

This number can be used to track the status of the shipment through the available ACS Courier services.

8. Delivery delays

If the order has not been delivered within 5 business days after the end of the expected delivery range, the customer may contact VEDDIE at info@veddiehealth.com.

VEDDIE will contact ACS Courier to investigate the shipment and will inform the customer as soon as it receives more information.

Please note that the 5-business-day wait after the end of the expected delivery range is a practical contact recommendation and does not limit the customer's right to immediately request an additional period for delivery or, where applicable, to terminate the order under Article 4b of Law 2251/1994.

9. Incorrect or incomplete address

The customer is responsible for the accuracy and completeness of the delivery details they enter when completing the order.

If an error in the shipping address is identified, the customer must contact us as soon as possible at info@veddiehealth.com.

Changing the address may not be possible if the order has already been shipped or handed over to the courier company.

10. Recipient unavailable and failed delivery

If delivery is not completed, the shipment may remain temporarily at the competent ACS Courier branch, in accordance with the courier company's applicable procedure.

If the order is not collected in time and is returned to VEDDIE:

• the value of the product is refunded,
• the original shipping cost, if charged, is not refunded.

If the customer still wishes to have the product, they may place a new order through the online store.

11. Damaged, incorrect or defective products

Where a damaged, incorrect or defective product is received, the Returns Policy applies.

Customers may contact info@veddiehealth.com and provide:

• full name,
• order number,
• reason for the request,
• a short description of the issue,
• photographs of the product and packaging, where relevant.

12. Contact

For any questions about the shipping or delivery of your order, you can contact us at:

Email: info@veddiehealth.com

We normally respond within 24–48 business hours.

Last updated: 8 October 2026