Shipping policy

Shipping Policy

Last updated: July 2026

This Shipping Policy describes the shipping and delivery arrangements for orders placed through the VEDDIE online store.

1. Delivery areas

VEDDIE currently ships throughout Greece, including:

  • mainland Greece,
  • Greek islands,
  • remote and hard-to-reach areas.

International shipping is not currently available.

2. Shipping method

Orders are shipped via ACS Courier.

Delivery is made to the address provided during checkout. After ACS receives the shipment, the customer may be offered the option to collect it from a selected ACS Locker.

Once the order has been shipped, the customer receives an ACS tracking number, which can be used to monitor the shipment’s progress.

The tracking service displays the shipment status and delivery progress. It does not provide a live view of the courier driver’s exact location. ACS provides an online tracking service using the shipment number.

3. Estimated delivery times

The estimated delivery times below include:

  • order processing,
  • warehouse preparation,
  • transportation by ACS Courier.

Delivery area

Estimated total delivery time

Athens

2–3 business days

Attica / regional areas

2–4 business days

Mainland destinations

2–4 business days

Island destinations

2–5 business days

Remote areas

2–7 business days

Delivery times are estimates and may be affected by exceptional circumstances,     

 4. Shipping costs

Shipping is free:

  • for all subscription orders,
  • for all one-time orders with a total value above €60.

For one-time orders with a total value of up to and including €60, the shipping charge is €3.90, regardless of the destination within Greece.

The final shipping cost is displayed before the order is completed.

5. Cash on delivery

Cash on delivery is not available.

The available payment methods are displayed during checkout.

6. Subscription shipments

All recurring subscription orders are shipped free of charge.

Customers may change their shipping address or cancel their subscription before the next scheduled charge through the subscription management option.

Once the next scheduled payment has been processed, a new order is created. After the order has been created, the general order cancellation terms apply.

To request the cancellation of an order, customers should contact info@veddiehealth.com as soon as possible and include their order number.

  • If the order has not yet been shipped, the cancellation request may be reviewed and, if approved, the refund will be processed during the following business hours.
  • If the order has already been shipped, cancellation is no longer possible and the VEDDIE Returns and Withdrawal Policy applies.

7. Tracking your order

Once an order has been shipped, the customer receives a notification containing the ACS tracking number.

This number can be used to monitor the shipment through the available ACS Courier tracking services.

8. Delivery delays

If an order has not been delivered within 5 business days after the end of the estimated delivery window, the customer may contact VEDDIE at:

info@veddiehealth.com

VEDDIE will contact ACS Courier to investigate the shipment and will update the customer once further information becomes available.

9. Incorrect or incomplete delivery address

Customers are responsible for ensuring that the delivery details entered during checkout are accurate and complete.

If an error is identified in the shipping address, the customer should contact info@veddiehealth.com as soon as possible.

An address change may no longer be possible once the order has been shipped or handed over to the courier company.

10. Recipient unavailable and failed delivery

If delivery cannot be completed, the shipment may remain temporarily at the relevant ACS Courier branch, in accordance with the courier company’s applicable procedure.

If the order is not collected in time and is returned to VEDDIE:

  • the value of the product will be refunded,
  • the original shipping charge, where one was paid, will not be refunded.

Customers who still wish to receive the product may place a new order through the online store.

11. Damaged, incorrect or defective products

If a customer receives a damaged, incorrect or defective product, the VEDDIE Returns and Refund Policy applies.

Customers may contact info@veddiehealth.com and provide:

  • full name,
  • order number,
  • reason for the request,
  • a short description of the issue,
  • photographs of the product and packaging, where relevant.

12. Contact

For any questions regarding the shipping or delivery of an order, please contact:

Email: info@veddiehealth.com

We normally respond within 24–48 business hours.